× ABC: ListPicker ABC: DatePicker ABC: Rich Links / Apple Pay / Authentication Agent Assist BC Agent Assist Call Escalation Customer Database Facebook Page Interactions File Transfer iFrame Live Deflect MMS Viewer Outbound SMS Process Automation Place Info Predefined Structured Content Set Predefined Structured Content Quick Replies Set Consumer Profile Structured Content Translation Video Chat ABC Team MultiWidget
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Full Name: {{data.contactName}}
Account Name: {{ data.accountName || "empty"}}
Customer Ids:
Description: {{ data.description || "empty"}}

Case Records

Case Number: {{record.info.conversationId}}
Description: {{getDeviceRecord(record)}} started on {{toLocaleString(record.info.startTime)}}
Conversation

{{line.sentBy}}: {{line.type == "RICH_CONTENT" ? '[STRUCTURED CONTENT]' : line.messageData.msg.text}}

No records found

Please enter a Contact Name